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Returns

Not satisfied with your purchase? Here’s how to make a return.

  • Non-damaged items are eligible for full refund, within 60 days of purchase.  The customer must submit the original email order confirmation along with the refund request to returns@felineinnovations.com.
  • All Refunds are subject to a return-shipping fee of:
    • Returns including the QuickSnap® Replaceable Cat Scratcher(s) (individually) and/or the QuickSnap® Replaceable Cat Scratcher(s) + any additional items: $8 flat return shipping fee
    • Return including ONLY replacement pad(s): $3.50 flat return shipping fee
  • If you would like a refund, please send us an email at returns@felineinnovations.com. Please attach 1) the original email order confirmation along with 2) which item(s) you are returning and 3) a brief reason for the return.
  • We will email you a return shipping label. Please package the item(s) carefully and drop off with the assigned shipping provider.
  • We will process the refund once we receive the returned product(s). You will receive a full refund to the same method of payment, minus the return shipping cost as specified above. Please allow ~2 business days from receipt of the return for processing of the refund.
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